We're on a mission to change the way businesses make decisions with our cutting-edge AI technology.
To achieve that, we're looking for passionate people to join our open and unconventional workplace.
Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.
The Role
The Associate implementation Engineer is a hybrid position that combines the technical expertise of a Solutions Engineer with the client-facing, delivery focus of an Implementation Manager.
You will work with clients from the first conversations through to go-live, ensuring the platform is configured to deliver measurable value.
This is a hands-on role that involves designing solutions, solving unique client challenges, and building strong relationships that set customers up for long-term success.
Key Responsibilities
Pre-Sales / Solutions Engineering
Partner with Sales to understand prospects' goals, challenges, and technical landscape.
Translate requirements into tailored configurations across Signal AI's WebApp, API, and advanced analytics products.
Deliver compelling, client-specific product demonstrations that inspire and excite the prospect on the wide-ranging possibilities.
Provide technical expertise during the sales cycle, answering questions on our AI, data sources, and integrations.
Contribute to RFP and RFI responses and proposals with a clear, solutions-driven approach.
Post-Sales / Implementation Engineering
Take ownership of the technical design and configuration of new client solutions during onboarding.
Develop creative and scalable solutions to unique client use cases.
Configure and optimise the platform to align with client objectives, including multi-workspace and multi-product deployments.
Deliver engaging training to ensure clients can confidently use the solution you have built.
Collaborate with Support, Product, AI Training and Data Ingestion teams to troubleshoot issues and advocate for client needs.
Build trusted relationships with clients to ensure a positive start to their Signal AI journey.
What We Are Looking For
Experience
Previous experience in a client-facing technical role such as Solutions Engineer, Implementation Manager, Technical