About the Job
We are seeking a skilled IT professional to fill a key role in our Digital Workplace Services team. This position involves providing technical support and services to end-users, ensuring that they have the tools and resources they need to perform their jobs efficiently.
The successful candidate will be responsible for troubleshooting and resolving technical issues related to computer hardware, software, and networking. They will also assist employees with computer and networking issues, and anticipate user needs to coordinate with relevant teams to implement preventive measures or enhancements.
This is an excellent opportunity for someone who enjoys working in a team-oriented environment and has strong technical skills, particularly in Windows platforms, network connectivity, and Microsoft Active Directory. The ideal candidate will also have experience working with Help Desk ticketing systems and Microsoft Office applications.
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Key Responsibilities
* Provide technical support and services to end-users
* Troubleshoot and resolve technical issues related to computer hardware, software, and networking
* Assist employees with computer and networking issues
* Anticipate user needs and coordinate with relevant teams to implement preventive measures or enhancements
* Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
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Required Skills and Qualifications
To be considered for this position, you must have:
* A minimum 6+ years experience as IT Desktop Support
* 8+ years experience as IT Desktop Support preferred
* Demonstrated technical knowledge of network and PC hardware, including Windows platforms
* Ability to research PC issues and products as required
* Experience working in a team-oriented, collaborative environment
* Experience with a Microsoft Active Directory environment
* Understanding of basic TCP/IP protocols and network connectivity
* Computer hardware (A+ certification or equivalent experience)
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Benefits
We offer:
* Direct contract with Hikma
* Salary appropriate to the functions performed
* Life insurance
* Health insurance
* Annual Performance Bonus
* High career prospects