Your mission
We are a leading provider of public bike-sharing systems, operating thousands of bicycles and expanding into new cities every year to build cleaner, more connected communities.
As our Service Coordinator in Loulé, you will be the operational heartbeat of our latest system rollout. You will start as a key on-site representative during the launch phase and transition into managing the smooth execution of daily operations, ensuring our fleet is always ready for our users, working closely with central teams and reporting to the Regional Operations Manager.
You'll lead the local rollout, serving as the on-site representative for Central Project Management to monitor installation quality and construction progress.
Act as the local interface, bridging communication between our international teams and Portuguese stakeholders, municipalities, and subcontractors.
Coordinate day-to-day operations, implementing standardized service processes for bike rebalancing, cleaning, and general street maintenance.
Oversee warehouse and fleet logistics, managing local service vehicles and ensuring all equipment—from hardware to safety gear—is accounted for.
Manage resource and shift planning, ensuring we have the right number of drivers and service staff on the ground to meet city demand.
Monitor system performance, tracking rental numbers and active bike counts to ensure we consistently meet our Service Level Agreements (SLAs).
Support team growth, assisting with the recruitment, onboarding, and training of Service Drivers and maintenance staff, and acting as the primary point of contact for the local team.
Optimize workflows, performing technical testing on new stations and proactively improving operational processes to keep the system running efficiently.
Your profile
Proven experience in operations, logistics, or team coordination, ideally in a fast-paced environment.
Fluent in Portuguese, English, and Spanish.
Strong technical affinity for bicycles and mechanics, with the ability to oversee and troubleshoot repair workflows.
Comfortable working with data and KPIs to track performance and improve operations.
Leadership potential, with the ability to support, train, and motivate a local ground team.
Reliable and detail-oriented, maintaining high standards across daily operations.
Benefits
A job with impact: Be at the forefront of launching a sustainable mobility system that improves life in Loulé.
Permanent contract with a competitive local benefits package, currently being finalized for the Portuguese market.
Growth & Development: Access to professional development opportunities and training on our specialized mobility products and software.
International culture: Join a global network of colleagues with flat hierarchies and a collaborative spirit.
About Us
nextbike is the market leader in bike sharing and a long-standing partner for public transport operators and municipalities across Europe. With over 20 years of experience and over 300 locations in more than 20 countries, we create mobility services designed for everyone. Our mission is to sustainably move people as an integrated part of public transportation. We dedicate ourselves to this every day - with passion, enthusiasm, and authenticity. Our team of over 500 employees is continuously growing to achieve our international expansion goals.
We actively promote diversity and equal opportunities — everyone is welcome here. Great things can only be achieved together, which is why we treat one another as equals, with respect and appreciation, regardless of gender, background, position, or perspective. More important to us than your résumé are your skills, your personality, and your willingness to take on responsibility.
We look forward to receiving your application and are committed to creating an environment where everyone feels comfortable and can realize their full potential. If you'd like to be part of a company that is actively shaping the future of mobility in Europe, apply now and bring in your ideas and expertise
Get a first impression of your future colleagues on our careers page:
Nível de experiência
Pleno-sênior
Tipo de emprego
Tempo integral
Função
Cadeia de suprimentos
Setores
Desenvolvimento de software