We are looking for an experiencedService Delivery Manager (Technology)to join a leading organization in thefinancial services industry. This role is responsible for ensuring high-quality IT service delivery, aligning technology operations with business objectives, and maintaining strong relationships with internal stakeholders and external service providers.The ideal candidate has a strong background inIT service management, experience working inregulated environments, and the ability to lead cross-functional teams while ensuring service stability, performance, and continuous improvement.Key ResponsibilitiesOwn end-to-endIT service deliveryfor critical technology services supporting financial operationsAct as the main point of contact betweenIT, business stakeholders, and external vendorsEnsure services meet agreedSLAs, KPIs, and compliance requirementsManage incident, problem, change, and release processes in line withITIL best practicesDrivecontinuous service improvement initiativesto enhance service quality and efficiencyMonitor service performance, risks, and dependencies in a regulated financial environmentCoordinate and overseethird-party service providersand outsourcing partnersPrepare and present service reports, dashboards, and executive-level updatesRequired Skills & ExperienceProven experience as aService Delivery Manageror similar role in a technology environmentStrong knowledge ofIT Service Management (ITSM)frameworks (ITIL preferred)Experience infinancial services, banking, insurance, or other regulated industriesSolid understanding ofinfrastructure, applications, and cloud-based servicesStrong stakeholder management and communication skillsAbility to manage multiple priorities in a fast-paced environmentFluency inEnglishNice to HaveITIL certification (Foundation or higher)Experience withcloud platforms(Azure, AWS, or similar)Knowledge ofcybersecurity, risk, and complianceconceptsExperience working inhybrid or global teamsWhat We OfferOpportunity to work in astable and innovative financial environmentCompetitive salary and benefits packageCareer growth and professional development opportunities