Job description:
- Work as customer service representative with international key accounts in a modern, global supply chain environment
- Proactive order management & close monitoring of order book and shipments
- Ownership of end-to-end operational customer interaction and demand fulfillment
- Strong customer advocate whilst fostering company's best interests into account
- Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
- Participate in customer and project review meetings, understand customer profiles whilst supporting company's growth and strategic targets
- Professionally handle customer escalation and allocation scenarios
- Collaborate and provide cross functional support in customer related matters in dynamic working environment
Profile description:
- Higher education degree BA or similar
- Proven customer support experience in International Supply chain; experience in Semiconductor or Automotive industry preferred
- ERP (SAP), CRM (salesforce), EDI and Microsoft tools proficiency required
- Good customer-facing skills combined with excellent written and verbal communication skills for effective interaction
- Entrepreneurial drive and with excellent problem-solving capabilities
- Ability to multi-task, prioritize and manage time effectively
- Flextime availability required and ability to teamwork in a dynamic environment
- Fluent business English mandatory, other languages added value
Please provide your CV in English.
We offer:
- Attractive salary
- Training opportunities & structured onboarding and development planning
- Opportunity for coaching, mentoring and networking
ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Daria Berezova
DARIA.BEREZOVA@AMS-OSRAM.COM
+49 (941) 8501571
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