Web Product Implementation Specialist
This role involves delivering high-quality services to clients and supporting them in establishing a new service dedicated to client's high-profile & critical programs.
* You will communicate with advertisers, internal sales and services teams via phone, email, chat, and video conference.
* As a Web Product Implementation Specialist, you'll perform and verify the implementation of web-based products with customers.
* You will give guidance, support, and train customers on how to use the products.
* A strong communicator with excellent interpersonal skills is required for this position. You must be able to display your enthusiasm and a desire to succeed.
* You will deliver high-quality service to your customers, exceeding client expectations and quality scoring measures.
Required Skills and Qualifications
* Familiarity with Hebrew language as it is a requirement for the position.
* Good level of written and verbal communication skills in English (minimum B2).
* Brief knowledge of web markup, including HTML5 and CSS/CSS3.
* Understanding of CMS platforms at UI level (WordPress/Shopify/Wix/Joomla) or similar.
* Tech-savviness to quickly learn customer service software applications and process customer implementations that don't necessarily follow a standard template / process.
* Experience working in a B2B environment, online advertising or ad product experience.
* Strong communication, customer service, relationship management, troubleshooting, and support skills.
Benefits
* Excellent work opportunity in a dynamic leading multinational company.
* Stable work and career progression.
* Investment in training and personal development.
* Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection.
* Free healthy meals available to all employees.
* Health Insurance since day one in the company.
* Free company events and activities.
About Us
We are a multicultural, highly skilled, and deeply knowledgeable team. Our team provides services in 35 languages. We offer integrated omnichannel solutions, technology, and the highest security standards in the market.