AI Implementation Solutions Associate - AI Solutions TeamReports to:Head of Solutions
Lisbon, Portugal | Full-time | Hybrid
About Implement AI
We help businesses grow their workforce, not their payroll.
Our AI Operating System (AIOS) enables SMEs to deploy digital workers—AI agents that handle sales, support, analysis, and task execution.
We've guided multi sectors of businesses through AI adoption and won AI Startup of the Year (London).
We're scaling fast and need people who want to be part of building something meaningful.
Join Our Solutions Team - Ensure Excellence in AI Implementation
About the Role
You'll lead client implementations from kickoff to go-live—running meetings, presenting solutions, and ensuring AI agents get deployed successfully.
This is a client-facing role first.
You need to be a confident, clear communicator who can hold a room, build trust with stakeholders, and keep projects moving.
But you also need enough technical understanding to navigate conversations about APIs, integrations, and platform configurations without getting stuck.
You're not an engineer—but you're comfortable in technical territory and can bridge the gap between clients and our technical team.
What you'll do.
Lead client meetings confidently—you're the face of Implement AI during implementations, running calls, presenting solutions, and keeping stakeholders aligned
Own client implementations from kickoff to go-live
Communicate complex technical concepts clearly to non-technical clients
Troubleshoot integration issues—identifying what's wrong and either resolving or routing appropriately
Work with clients on API connections, CRM permissions, and platform configurations
Document common issues and improve our implementation processes
Collaborate with the technical team when deeper expertise is needed
What we're looking for:
Essential
Highly organised and proactive:You track multiple projects, spot blockers early, and follow up without being chased.
Technical understanding:You grasp APIs, webhooks, integrations, and web applications.
You can read documentation, understand technical requirements, and explain them in plain language
Confident communicator:You can lead a client meeting, present clearly, and hold the room.
You're articulate, composed, and clients trust you.
Problem-solver:You're energised by unblocking things and finding solutions.
Fluent English:Our clients are primarily UK-based.
Interest in AI and automation:You are curious and using AI already
Nice to Have
Experience in customer success, technical support, or solutions roles
Familiarity with no-code tools or CRM platforms
Background in SaaS, tech, or a technical-adjacent field
What we offer
Competitive salary
Ground-floor opportunity at a fast-growing AI company
Direct impact—you'll see clients go live because of your work
Work with a high energy team in Lisbon
Learning and growth in one of the most exciting spaces in tech
Why This Role Matters
You'll be the guardian of quality for our AI implementations - ensuring every client gets a flawless solution.
Your work directly impacts customer satisfaction, reduces support tickets, and enables our Solutions team to scale efficiently.
This is a unique opportunity to apply QA expertise to AI implementations while gaining exposure to diverse industries and use cases.
Ready to Build the Future?
Your CV
A short video (2-3 minutes) introducing yourself—tell us why this role interests you and walk us through how you'd handle a client who's stuck on a technical issue
The video matters.
This role is about clear communication and client confidence—show us how you come across.