We are looking for a skilled Content Moderator to join our team in Lisbon. The successful candidate will be responsible for reviewing content on our platform with accuracy and care, ensuring it meets community guidelines and quality standards.
* Review content on the platform with accuracy and care, ensuring it meets community guidelines and quality standards
* Monitor and evaluate listings to ensure policy, legal, and safety compliance
* Apply rational decision-making backed by your understanding of the local market
* Adapt to policy updates, schedule shifts, and new procedures
* Evaluate complex or sensitive issues through proper internal channels
* Stay up-to-date with the latest in e-commerce trends and standards
This role offers an exciting opportunity to work in a multicultural, fast-paced environment while contributing to the success of our global e-commerce platform.
About the Job
We are seeking a detail-oriented and digitally savvy individual who is passionate about keeping online spaces safe and positive. As a Content Moderator, you will play a key role in ensuring the quality, compliance, and integrity of content across our platform.
Responsibilities
* Content Review: Ensure that all content on our platform meets our community guidelines and quality standards.
* Policy Compliance: Monitor and evaluate listings to ensure they comply with our policies, laws, and safety regulations.
* Decision-Making: Apply rational decision-making skills backed by your understanding of the local market.
* Adaptability: Adapt to policy updates, schedule shifts, and new procedures as needed.
* Evaluation: Evaluate complex or sensitive issues through proper internal channels.
* Knowledge Management: Stay up-to-date with the latest e-commerce trends and standards.
Requirements
* Language Skills: Italian (C2 level) and English (B2 level)
* Communication Skills: Excellent verbal and written communication skills
* Content Moderation Skills: Strong content moderation skills and logical thinking
* Calmness Under Pressure: Remain calm, empathetic, and professional under pressure
* E-commerce Knowledge: Solid understanding of e-commerce environments
* Volume Handling: Ability to handle high-volume queues during big campaigns and seasonal promos
Benefits
* New Office Space
* Full Training Program
* Relocation Support (if applicable)
* Inter-Company Mobility Opportunities
* Private Health Insurance (after six months)
* Competitive Wages (14 monthly payments per year)
* Project Impact
* Multicultural Environment