Come and work with us.
Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider?
Are you Swedish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you
Your future project: join our Swedish Customer Support team.
Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs
As a customer service specialist in this project, your daily responsibilities will include:
1. Provide exceptional customer service;
2. Assist the customers with any inquiries related to our products and services;
3. Answer customer calls and emails, and resolve their issues in a timely and professional manner;
4. Solve with precision and efficiency emerging issues that customers may face
5. Find solutions and optimize the customer´s technical knowledge
6. Meet and exceed our service quality goals, compliance regulations and productivity targets
7. Create an amazing experience that people value and we are proud of
8. Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
9. Native or proficient level of Swedish (C2)
10. Advanced level of English (at least C1) both verbal and written
11. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
12. Analytical and problem solving skills with strong attention to detail
13. Desire to learn and advance, be a curious investigator and problem solver
14. Must hold EU citizenship or valid work permit for Portugal
15. Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits.
16. Relocation package
17. Competitive wages
18. Paid professional training
19. Employee discounts
20. Private healthcare & dental insurance (after six months of employment)
21. Growth opportunities through various development programs
22. Fun and engaging company-wide initiatives, including our EverBetter wellness program
23. Job stability
24. Life-long skills and experience
25. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.