Immerse yourself in delivering exceptional customer experiences with our organization. As a skilled Portuguese-speaking professional, you will be responsible for providing top-notch service, troubleshooting complex issues, and fostering strong relationships with clients.
Key Responsibilities:
* Deliver superior customer experiences through multiple channels
* Thoroughly investigate and resolve customer complaints
* Analyze customer feedback to identify areas for improvement
* Evaluate and escalate cases when necessary
* Demonstrate empathy and professionalism in every interaction
Requirements:
* Excellent Portuguese language skills are essential
* Very good English communication skills are required
* Prior experience in customer-facing roles, preferably in a premium or luxury setting
* Strong interpersonal skills with the ability to handle sensitive situations
* Familiarity with CRM systems is advantageous
Benefits:
* A competitive monthly salary
* Comprehensive health care benefits and exclusive discounts
* Ongoing training by certified instructors
* Opportunities for career growth and development
* Invitations to special events and community initiatives