Meet the TeamCisco Thousand Eyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end‐user experiences.Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI‐powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.Your ImpactWhen enterprise customers adopt Thousand Eyes, early success depends on expert guidance and hands‐on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the Thousand Eyes platform.You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best‐practice recommendations tailored to each environment.The role requires deep knowledge of the Thousand Eyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer‐facing generalist, comfortable engaging with a broad range of technical and business stakeholders.Minimum QualificationsProject management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframesFirm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)Experience maintaining or implementing LAN/WAN environmentsFamiliarity with web technologies (deployment, maintenance, debugging) including REST APIsExperience with at least one programming language (Java, Python, Java Script, etc.)Preferred QualificationsBachelor's or advanced degree in a technical field, or equivalent working experienceAt least 7+ years experience working in a customer‐facing roleExperience with Cloud/Saa S software productsEnjoy a fast‐paced, multifaceted environmentOutstanding communication and problem‐solving skillsA standout "customer first" attitude