Optimization Specialist
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As part of our commitment to delivering exceptional customer experiences, we are seeking a highly skilled Optimization Specialist.
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Key Responsibilities:
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* Develop and implement radio optimization plans to meet quality targets for designated areas.
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* Conduct proactive investigations and support large-scale projects in radio network optimization.
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* Manage radio capacity within assigned areas and escalate needs when required.
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* Coordinate with teams to deliver data-builds on time and according to objectives.
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* Develop mitigation plans against identified risks and issues affecting coverage and performance.
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* Provide regular updates on work progress, risks, and issues to the management team.
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* Initiate and manage drive test requests, focusing on reducing activity while analyzing recommendations.
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* Support key business objectives, transmission product testing, and release.
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* Collaborate closely with end customers to ensure high-quality experiences against multi-operator commitments.
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* Assist Corporate and Business Accounts teams in bid support and ongoing experience.
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* Tackle customer complaints, internal and VIP escalations, by analyzing complex data and network traces.
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* Identify faults, generate cases, and resolve issues via Operations teams and suppliers.
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* Demonstrate expertise in Frequency, Scrambling Code, and PCI planning, as well as Capacity Planning.
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Required Skills:
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* Proficiency in customer-specific radio planning and optimization tools.
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* Subject Matter Expertise in air interface parameters, propagation models, antenna systems, frequency planning, and optimization techniques for multiple vendors' equipment.
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* Knowledge of vendor OSS such as NetAct, Ericsson ENM, and Radio Planning tools like Atoll and iBwave.
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* Analytical skills to interpret complex data, draw meaningful conclusions, and understand commercial impact.
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* High levels of computer literacy, including Microsoft Office applications.
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* Educational background at Degree level or equivalent is desirable.
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* Minimum of five years' experience in a Senior Optimization role.
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