We are looking for a dedicated professional to join our Customer Retention Team. Your primary mission as a key account manager will be to retain customers and ensure their satisfaction by: * Addressing customer complaints, billing issues, and service concerns in a timely and efficient manner. * Identifying cancellation reasons and proposing tailored solutions that meet the customer's needs. * Offering promotions, discounts, or upgrades to maintain customer loyalty. ,JOB DESCRIPTIONYou will play a crucial role in ensuring the long-term success of our business. Your main responsibilities will include:Rewarding Customers' Loyalty- Provide exceptional service to customers who have expressed dissatisfaction with our services or products.