Job Title: IT Field Support Specialist
Description:
This is an exciting opportunity to join our team as a skilled IT field support specialist. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to end-users, troubleshooting and resolving hardware and software issues, and executing installations, configurations, and upgrades of computer systems and software.
Key Responsibilities:
* Provide on-site technical support for desktops, laptops, printers, and peripherals.
* Swiftly troubleshoot and resolve hardware and software issues.
* Execute installation, configuration, and upgrades of computer systems and software.
* Assist end-users with IT-related problems and inquiries.
* Conduct user training sessions on fundamental software and hardware usage.
* Ensure a positive customer experience through effective communication and timely problem resolution.
Requirements:
* A very good understanding of customer needs.
* Good experience in IT-support.
* Analytical thinking and problem-solving skills.
Desirable Skills:
* Minimum 3 years of experience in IT.
* Good Understanding of Incident Management tools.
* Moderate on-site troubleshooting.
* Proficient hardware maintenance.
* Ability to work and communicate with end-users.
* Ability to interact with an international IT organization.
* This position involves regular travel to company sites within the designated area.
* Availability for occasional evening or weekend support may be required.
* Ability to handle multiple demands and competing priorities.
* Excellent collaboration, interpersonal and customer service skills.
* English (Level C1).
* Ability to work under pressure.
* Good understanding of IT processes.
* Good knowledge of IT hardware generally speaking.
* Good knowledge of MS Client operating systems.
* Good knowledge in OS staging, Software distribution.
* Experience with Cloud services.
* Experience with Active Directory.
* Experience with RDS and VDI.
* Experience with Microsoft Dynamics NAV and SAP environment is a plus.
* Experience in supporting operational IT requirements.
About Us:
We are a global innovation powerhouse for surface engineering, polymer processing, and additive manufacturing in key industries such as aerospace, automotive, energy, tooling, and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function, and sustainability of their products and manufacturing processes.