About the Role
Were seeking a talented Implementation Specialist to join our team in Lisbon, supporting EMEA-based clients with high-profile technical implementations. This role combines technical expertise with client-facing responsibilities in a fast-paced, innovative environment.
Key Responsibilities
* Communicate with advertisers and internal teams via multiple channels (phone, email, chat, video conferences)
* Perform and verify web-based product implementations
* Provide guidance and training to customers on product usage
* Support critical program implementations
Training Program
* 5 weeks of product training
* 3 weeks of practical training
* 8 hours daily (start times between 08:30-09:30)
* Conducted in English
* Includes software training, product knowledge, and customer management skills
Working Conditions
* Hours: 40-hour week (8-hour shifts + 1-hour lunch)
* Schedule: Monday to Friday, 08:00-22:00 (rotational shifts)
* Holidays: Portuguese public holidays (compensation days for holiday work)
* Vacation: Up to 20 days in first year, 22 days thereafter
Compensation Package
* Christmas Allowance: 86.61/month
* Total Monthly Package: 1,366.55
* Health Insurance (from day one)
* Accommodation support for qualifying candidates (100+ km from workplace)
* Fully furnished apartment option for first 14 months
* All utilities included (water, gas, electricity, cable TV, internet)
* Excellent public transport connections
* Initial 60-day training contract
* 12-month contract upon successful completion
* 1-month trial period
Requirements
* Fluent in Italian and English
* Strong technical aptitude
* Ability to work in shifts
How to Apply
Please submit your CV and cover letter highlighting your relevant experience in technical implementation and customer support.
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