Job Title
Sales Support Specialist
About the Role
We are seeking an experienced sales support specialist to join our growing team. As a sales support specialist, you will provide first-level support to our merchants, partners, and sales consultants in the region. Your main goal is to ensure that clients' issues are addressed promptly and resolved.
Key Responsibilities
* Provide 1st level support to merchants, partners, and sales consultants in the region.
* Help customers with various aspects of their business, from commercial questions related to payment terminals, online payments, and other products of our ecosystem.
* Collaborate closely with other departments within the company.
* Support customers to help them understand how to use our products and services.
* Identify opportunities for upselling/cross-selling and conducting sales based on prospects and customers' needs.
* Monitor the day-to-day business, including technical/commercial support and complaints.
Requirements
To succeed in this role, you will need:
* A flexible mindset and a can-do attitude.
* Great communication skills and the ability to assist customers with problem-solving.
* A team player who can coordinate efforts and be synchronized with teammates.
* At least 2 years of experience in a call center, telephone support department, or similar high-pace environment.
* Demonstrated knowledge of mobile information technology or telecom and the willingness to expand this knowledge.
* Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications.
Benefits
We offer a dynamic work environment, attractive salary, promotions based on performance, food vouchers, private health insurance, exciting teambuilding events, and more.
About Us
We are a vibrant international team operating in a hi-tech environment. We believe in providing equal employment opportunities and promoting a diverse and inclusive workplace.