Reporting to the Assistant Director and the Operations Director, your main responsibilities will include:
Contact with clients
Carry out check-in and check-out
Room allocation
Payment management
Complaints/suggestions management
Managing a reception at busy times and during the night
Answering questions about the city (places to visit, restaurants, transport, etc.) and any other questions that may arise before, during and after your stay.
Profile:
At least 1 year's professional experience in the same or similar roles
Good communicator with a flair for customer service and enjoy working as part of a team
Strong knowledge of English, Spanish and French (mandatory); additional foreign languages will be considered an advantage.
Moov Hotel Lisboa Oriente
Hotel Moov Oeiras
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