Key Responsibilities:
* Act as a liaison between customer and technical support teams
* Manage and improve service delivery processes
* Conduct regular customer reviews and performance reports
* Coordinate technical escalations and service issues
* Lead projects and support initiatives
About the Role:
This position is responsible for managing service delivery, coordinating technical support, and driving operational improvements.
We are looking for an experienced professional with strong project management skills to serve as a single point of contact for clients.
The ideal candidate will be proficient in Portuguese, English and French and have excellent communication, analytical and project management skills.
Responsibilities Include:
* Serving as a liaison between customer and technical support teams
* Managing and improving service delivery processes
* Conducting regular customer reviews and performance reports
* Coordinating technical escalations and service issues
* Leading projects and support initiatives
Requirements:
* 5+ years in customer support/service delivery/project management
* Strong communication, analytical and project management skills
* Knowledge of Cisco technologies and ITIL is a plus
* Fluent in Portuguese, English and French
* Experience in remote and matrixed environments
Preferred Qualifications:
* Cisco technologies knowledge
* ITIL certification