Details – Hospitality, Sports, Leisure is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal. It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers.The Reservations Agent will be responsible for managing guest reservations and providing accurate hotel information.Key Responsibilities:Create and confirm reservations for customers based on their specific requirements;Process payments, modifications and cancellations requests, according the respective established conditions;Upselling/crosselling – Promote additional services;Handle daily correspondence and respond to all the inquiries in a timely manner;Collaborate to maximize hotels revenue under the guidance of the Reservations Manager and comply with the set standards and goals of the Reservations Department;Assist customers by sorting out any kind of issues that may arise with their reservations.Key Qualifications:Higher education in Hotel Management, Tourism, Marketing, or a related field;Minimum of 2 years of experience in hotel sales, preferably in a similar role;Excellent communication skills, interpersonal abilities, and stress management;Fluent in English (mandatory); additional languages are a plus;Experience with systems such as Opera, D-Edge/Siteminder, partner’s extranets and other relevant platforms (preferred).Location:In-person in Tróia