Launch Your Career in Customer Support
Become part of a welcoming, dynamic team where empathy, collaboration, and professionalism guide every customer interaction. If you're organized, proactive, and enjoy helping people solve problems, this role offers a strong foundation for a long-term career in customer support.
Role Overview:
As an
Customer Specialist
, you'll act as the primary contact for customers, providing assistance via phone, email, and live chat. Your goal is to deliver timely, accurate solutions while ensuring a seamless and positive customer experience.
Key Responsibilities:
* Multi-channel assistance: Support customers professionally through phone calls, emails, and live chat
* Problem resolution: Handle inquiries related to products or services, troubleshoot issues, and assist with account requests
* Customer support & guidance: Communicate solutions clearly, address concerns, and ensure customers feel heard and supported
* Detailed documentation: Accurately record customer interactions and resolutions in internal systems
* Case escalation: Identify and escalate complex or sensitive issues following established procedures
* Cross-team collaboration: Work closely with internal teams to resolve customer issues effectively
* Performance & quality standards: Meet KPIs, quality benchmarks, and response-time targets
* Continuous learning: Keep up to date with products, policies, and best practices to deliver high-quality support
Requirements:
* Language Skills: Fluent in Danish (C2) and English (B2)
* EU citizenship or a Portuguese residency card
* Hands-on experience managing paid advertising campaigns
* A degree in Marketing or equivalent professional experience in digital marketing
* Strong analytical, leadership, and communication abilities
Why Join Us?
* Competitive Salary: Your expertise and dedication are rewarded
* Meal Allowance: Support during your working hours
* Health & Life Insurance: Comprehensive benefits for your peace of mind
* Collaborative Team: Be part of a supportive and communicative work environment
* Relocation Assistance: Seamless support for your move
* Remote Work: Enjoy the flexibility of working from home
Ready to Make a Difference?
Apply now and take the first step toward fostering safer online communities