COS Customer Success Specialist - ViGIE Solutions Maia, Porto (On-Site) | Health TechAt ViGIE, we’re on a mission to enable safer and intelligent healthcare facilities. Our technology integrates IoT sensors, cloud software, and real-time data to help hospitals and labs around the world ensure safety and compliance.As our client base grows, we’re looking for a Customer Success–oriented professional to join our Customer Operations & Success (COS) team. If you’re passionate about building relationships, solving problems, and helping clients get the most out of tech—this is for you. What You’ll DoBe a key point of contact for ViGIE’s healthcare clients and partners, supporting their success from onboarding through day-to-day operations.Help clients navigate our platform, clarify functionalities, and adopt best practices for effective useCollaborate closely with the Customer Success & Operations teams to resolve issues and elevate the customer experience.Monitor customer usage and proactively flag risks, surface insights, and suggest solutionsContribute to internal processes and play a role in optimizing client engagement strategies What You Bring2+ years in a Customer Success, Customer Support, or Account Management role—ideally in SaaS, Health Tech, or IoTEmpathy, active listening, and a proactive mindset in solving client needsAbility to learn and explain technical concepts in a simple and friendly wayStrong communication skills in both Portuguese and EnglishComfort working on-site and collaborating cross-functionally with various internal teams Bonus Points If You Have...Experience with tools like Freshdesk, Podio, or OdooA background or familiarity with cloud platforms, IoT systems, or technical troubleshootingMultilingual abilities (especially Spanish or French)Previous experience in healthcare or working with ISO/regulatory environments Why ViGIE?Purpose-driven mission—improving healthcare safetyCollaborative, close-knit teamProfessional growth with leadership opportunitiesCompetitive salary, health insurance, paid training, and more Apply today to be part of a mission-driven company transforming healthcare safety!