Customer Service Representative
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Cross-Border Talents. As a proactive problem solver, you will play a crucial role in positively impacting people's daily lives by providing top-quality assistance across multiple communication platforms.
Key Responsibilities:
* Provide exceptional support via phone, chat, email, and social media to resolve issues related to accounts, transactions, and technical concerns.
* Support users with account creation, verification, login, and payment concerns.
* Troubleshoot technical issues promptly and effectively.
* Act as a dependable point of contact for sports-focused clients.
* Communicate with empathy and clarity to strengthen customer relationships.
* Follow company policies and maintain service excellence.
* Contribute ideas to improve workflows and elevate the customer experience.
Requirements:
* Fluent in Dutch (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions.
* Enjoy a meal allowance to keep you energized during working hours.
* Benefit from comprehensive health and life insurance to support your well-being.
* Work remotely and enjoy the flexibility of working from home.
* Receive support if relocating to ensure a smooth transition.