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Sac backoffice voice team leader

Lisboa
Vodafone
Anunciada dia A 10 h atrás
Descrição

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Client:

Vodafone


Location:

Lisbon, Portugal


Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

441450f252f2


Job Views:

5


Posted:

17.08.2025


Expiry Date:

01.10.2025

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Job Description:

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

* Lead and develop a high-performing team responsible for the configuration, implementation, and lifecycle management of voice core network solutions, ensuring service excellence and operational efficiency across IMS, Legacy Voice, and VoLTE platforms
* Lead, coach, and develop a team of engineers, fostering a culture of ownership, innovation, and continuous improvement
* Oversee L3 support and act as the final escalation point for complex voice-related incidents
* Drive the implementation of AI/ML-powered tools for diagnostics and performance monitoring
* Ensure compliance with regulatory and security standards in voice service delivery
* Manage vendor relationships (, Ericsson, Oracle, Huawei), ensuring SLA adherence and lifecycle alignment
* Coordinate cross-functional projects including 5GSA voice readiness and service evolution
* Own documentation standards and ensure the team contributes to high- and low-level design and support materials
* Collaborate with engineering and operations teams to ensure seamless integration and support of voice services

Who you are

* Degree in Telecommunications, Computer Science, or equivalent experience
* Familiarity with regulatory and security standards in telecom environment
* Strong leadership and team development skills in technical environments
* Deep understanding of voice core technologies (IMS, SS7, VoLTE, VoWiFi, 5GSA)
* Excellent problem-solving and decision-making in high-pressure scenarios
* Ability to drive innovation and continuous improvement in service assurance
* Proven experience leading technical teams in telecom or network operations
* Solid knowledge of voice core network architecture and protocols
* Ability to communicate technical concepts clearly to diverse stakeholders
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