Job Opportunity
We are seeking a skilled professional to play a crucial role in real-time system monitoring, event logging, and incident management.
As a key member of our team, you will be responsible for driving root cause analysis and shaping escalation processes for smoother operations in Mission Critical environments.
Our ideal candidate will have excellent analytical and troubleshooting skills, with the ability to communicate effectively across technical and non-technical teams.
The selected candidate will be part of our growing OneShore teams working with Netherlands and other European countries.
* Monitor alerts via Zabbix, SCOM, or similar tools to detect system anomalies
* Log events and incidents accurately with clear documentation
* Use ticketing systems to register, update, and track incidents from detection to resolution
* Communicate effectively in writing across technical and non-technical teams
* Analyze issues deeply by identifying what's happening, what actions are needed, and who should be involved
* Proactively follow up on incidents and ensure timely updates and closure
Key Requirements:
* Knowledge or hands-on experience (valued) with monitoring tools such as Zabbix, SCOM, or equivalent
* Knowledge of ticketing/logging systems and best practices in incident documentation
* Excellent analytical and problem-solving skills
* Strong written communication for logging and team collaboration
* Self-starter with a proactive mindset and attention to detail
Why Choose Us?
* Work on challenging projects for big clients
* Learn more about emerging technologies
* Possibility of working remotely
* Design your career plan
* Access to continuous training and certifications
* Evolve through our internal mobility program