Overview
Website Services Senior Project Manager role at Nestlé. Location: Lisbon/Braga. Company: Nestlé Business Services. Full-time / Hybrid mode.
About Nestlé Business Services
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
The Website Services Senior Project Manager manages and supports digital programs for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main interface between the Business, the markets, the agencies (creative, UX, SEO, technical...), the Nestlé IT and the Integrated Marketing Services (IMS) Website & D2C Service operation team. The Website Project Manager takes ownership of the website's success and acts as an extension of the business team.
A day in the life of
- Project Management: Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation (by NGBS Website Optimization Service team or external partner) and reporting on project status and results.
- Website new features: Ensure needs are properly understood by implementation partner (agency or internal). Ensure partner creates and runs proper tests (including functional tests).
- Website new features: Build and deliver training to markets on newly built features.
- Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics).
- Monitoring and analysis of KPIs; present actionable insights to the business.
- Create and maintain Standard Operating Procedures and documentation.
- Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines).
What Will Make You Successful
- Excellent speaking, writing and editing skills in English.
- Hands-on experience with Website project management with multiple stakeholders (at least 3 years) — meeting deliverable requirements, service level agreements and specific targets.
- Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times.
- Able to manage both speed and quality.
- Hands-on experience with Content Management Systems (preferably Drupal 7 and 8), SEO and analytics tools (at least 3 years).
- Solid understanding of analytics and content optimization concepts and tools (Google Marketing Platform, Google Optimize).
- Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl).
- Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla).
- Familiarity with benchmarking tools (ideally SimilarWeb).
- Ability to work with ticketing and workflow tools.
- Experience working in a corporate and multi-cultural environment.
- At least 1 year experience managing (overseeing) a team from Project Lead perspective.
What We Offer
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career
Seniority level
- Associate
Employment type
- Full-time
Industries
- Food and Beverage Services
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