Technician Production Support mission is to provide technical and functional support to the bank's several applications production environments. Ensure day-to-day quality of service of production environments by resolving incidents, answering requests and monitoring production environments. In addition, it will be required to provide feedback to users and communicate on issue resolution.
During quarter closings, it is expected for the normal working hours to change and be from 14h-16h to 23h-01h.
Your Main Activities Are
* Provide support to users of the systems in a timely and efficient manner
* Build and maintain a knowledge base regarding support issues and their resolution
* Build a working knowledge of the systems and business area in order to provide a high level of support
* Processes requests for specific actions (processing, extraction, specific work, etc.)
* Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
* Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out
Profile And Skills To Success
* Bachelor’s degree in Information Technology, Computer Science or related
* Previous professional experience in similar field or roles
* IT knowledge
* Fluent in English, verbal and written
* Resilience
* Client focused
Why joining BNP Paribas?
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country.
Thanks To Its International Presence And Regular And Close Collaboration Among Its Different Entities, BNP Paribas Has The Resources To Support All Clients With Financing, Investment, Savings And Protection Solutions That Help Make Their Projects a Success.
Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.
Commitment towards work/life balance
At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
Please note that only applications submitted in English will be considered. In case you are selected for this role, further documentation will be requested to support your hiring process.
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