PbYour new Company: /b /ppA global industrial company is expanding its Global Business Services (GBS) operations and establishing a regional GBS satellite in Portugal to support Europe operations.
/p pThis is your opportunity to join at the ground level and help shape GBS from the inside out!
/ppbr/ppbr/ppbYour new Role: /b /ppAs an bO2C - Collections Specialist /b, you will responsible for managing Collections activities while maintaining positive customer relationships, ensuring timely payments and reducing overdue accounts.
/ppbr/ppbYour responsibilities will include: /b /pulliManaging customer relationships, including resolving issues and performing root-cause analysis for non-payment.
/liliProactively tracking and collecting trade receivables to ensure timely cash inflow.
/liliDriving the collections workflow to ensure timely follow-up on overdue accounts.
/liliManaging disputes, dunning activities, and all cash-collection-related tasks.
/liliProviding visibility, support, and follow-up on disputed invoices.
/liliEnsuring adherence to credit policies and established procedures, and regularly engaging with customers to secure payments.
/liliEnsuring all business queries are resolved within agreed timeframes.
/liliFollowing up on requests or queries from customers or internal teams in a timely and professional manner.
/liliAssessing the impact of non-payment on business operations and anticipating or escalating issues when necessary.
/liliParticipating in and contributing to Collections projects and continuous improvement initiatives.
/liliTaking ownership of assigned targets and objectives, ensuring consistent performance and continuous improvement.
/li /ulpbr/ppbr/ppbWhat you will need to be successful: /b /pulliUndergraduate degree preferred, along with previous O2C experience or work in a finance environment.
/liliUndergraduate degree preferred, along with previous O2C experience or work in a finance environment.
/lili2-5 years' of relevant experience in Collections, Credit Management, SSC, Accounting, or related business areas.
/liliBusiness-oriented mindset with understanding of Credit Collections, Billing, Payment Allocation, and Sales Operations processes.
/liliStrong command of verbal and written English and French.
/liliExcellent IT skills including Word/Excel.
/liliGood systems knowledge, preferably experience working with SAP.
/liliAbility to deliver work to strict guidelines and tight deadlines.
/liliHigh standard of communication skills, including the ability to choose the most effective communication channel and provide excellent customer service.
/liliProactive, responsive, and action-oriented approach to work.
/liliAbility to work independently while also contributing effectively as part of a team.
/liliExcellent prioritisation and organisational skills.
/liliStrong focus on quality and accuracy.
/liliStrong problem-solving skills with the ability to analyse issues and identify solutions.
/liliDemonstrates appropriate professional behaviours and adherence to company values.
/li /ulpbr/ppbr/ppbWhat the Company can offer you: /b /pulliBe at the heart of enabling global GBS operations; /liliWork in a multicultural, global team environment; /liliShape the employee and customer experience agenda in a growing organization.
/li /ulpbr/ppbr/ppbNext Step: /b /ppIf you are interested in this opportunity, please send us your updated CV.
If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.
/p