PIf you are a proactive communicator with a passion for financial technology and a desire to live the Mediterranean lifestyle, this is your opportunity to join a global leader in the FinTech sector.
We are seeking bNorwegian-Speaking Customer Success Advisors /b to support a pioneer in mobile point-of-sale (mPOS) solutions.
/ppbr/ppbr/ppThis brand empowers millions of small business owners—from independent artisans to boutique retailers—to accept payments and scale their operations.
In this role, you will act as a strategic partner to Norwegian merchants, ensuring their business continuity and success in an increasingly digital economy.
/ppbr/ppbr/ppbJob Overview /b /ppbr/ppAs a Customer Success Advisor, you are the face of a world-renowned FinTech project.
You will provide high-tier consultancy and technical support to the Norwegian market, ensuring that every merchant receives a seamless and professional service experience.
/ppbr/ppbWork Model: /b This role offers the flexibility of bFull Remote /b work from anywhere within bPortugal /b, or an bon-site /b experience at our state-of-the-art hub in bLisbon /b.
/ppbr/ppbKey Responsibilities /b /ppbr/ppbTechnical Consultancy Troubleshooting /b /pulliProvide expert guidance on the installation, configuration, and maintenance of card readers and mobile payment applications.
/liliDiagnose and resolve software-related issues to minimize downtime for business owners.
/li /ulpbAccount Management Security /b /pulliManage complex inquiries regarding billing, transaction settlements, and account security protocols.
/liliConduct identity verifications and ensure all interactions comply with financial regulatory standards.
/li /ulpbStrategic Communication /b /pulliDeliver empathetic and professional support via phone, email, and live chat in Norwegian.
/liliTranslate complex technical processes into clear, actionable advice for non-technical users.
/li /ulpbProactive Problem Solving /b /pulliIdentify recurring trends and root causes of merchant friction, providing proactive solutions to enhance the user experience.
/liliCollaborate with internal specialists to escalate high-level technical bugs or financial discrepancies.
/li /ulpbr/ppbRequirements /b /ppbr/ppbLanguage Proficiency /b /pullibNorwegian: /b Native or near-native fluency (C1/C2 level) for professional market support.
/lilibEnglish: /b Strong working proficiency (B2 level) for training, documentation, and internal communication.
/li /ulpbProfessional Attributes /b /pullibCustomer-Centric Mindset: /b A natural ability to build rapport and remain composed in high-pressure situations.
/lilibTech-Savvy: /b High comfort level with iOS/Android ecosystems, mobile applications, and digital CRM tools.
/lilibReliability: /b Disciplined self-management, particularly essential for those opting for the remote work model.
/lilibEducation/Experience: /b While prior experience in FinTech or Customer Success is a plus, we provide a bfully paid, world-class training program /b to ensure your success.
/li /ulpbr/ppbr/ppbWork Schedule /b /ppbr/ppTo provide consistent support to our merchants, we operate on a rotating shift basis: /pullibWeekly Commitment: /b 40 hours per week (5 days a week, 8 hours per day).
/lilibOperational Window: /b Monday – Friday (08:*******:00) and Saturday – Sunday (09:*******:00).
/li /ulpbCompensation Relocation Support /b /ppWe offer two distinct packages tailored to your current location and needs: /ppbOption 1: Standard Package (Local or Remote) /b /pullibAnnual Gross Salary: /b Approximately b€19,****** /b.
/lilibMonthly Gross: /b b€1,****** /b (paid 12 months per year).
/li /ulpbOption 2: Relocation Package (Lisbon-Based) /b /ppDesigned for candidates moving to Lisbon from abroad.
/pullibMonthly Gross: /b b€1,****** /b (paid 12 months per year).
/lilibProvided Housing: /b A private room in a shared company apartment with all utilities (water, electricity, internet) included.
/lilibFlight Reimbursement: /b Full coverage of your initial flight to Portugal.
/li /ulpbr/ppbWhy Join Our Team?
/b /ppbr/pullibRemote Flexibility: /b Work from the comfort of your home anywhere in Portugal or enjoy our modern office facilities in Lisbon.
/lilibCareer Pathing: /b We prioritize internal mobility; the majority of our leadership and specialized technical teams began their journey in this advisor role.
/lilibAdministrative Concierge: /b We provide full support with Portuguese bureaucracy, including NIF (Tax Number), Social Security, and health system registration.
/lilibInternational Environment: /b Join a multicultural community of \"game-changers\" representing over 80 nationalities.
/lilibLifestyle: /b Benefit from Portugal's 300 days of sunshine, low cost of living, and vibrant culture.
/li /ul