About Quality Assurance Lead Role
To achieve success in this position, you will require a blend of technical expertise, leadership skills, and passion for continuous improvement.
* You should be proactive, data-driven, and collaborative with understanding of quality assurance principles.
* Excellent communication skills are essential to articulate quality standards, expectations, and feedback to diverse audiences.
* A detail-oriented individual is required to maintain high standards and ensure accuracy and completeness in all work.
* Strategic thinking and ability to design long-term strategies while implementing solutions and supporting teams directly.
* Collaborative and influential, able to build strong relationships across departments and geographies.
* Self-motivated and independent, managing time effectively and staying focused without direct supervision.
* Tech-savvy and innovation-driven, comfortable working with AI, automation platforms, and quality monitoring tools.
* Customer-centric mindset prioritizing exceptional customer experiences and advocating for their needs in every decision.
Your Profile
* Minimum 3 years of experience in quality assurance or operations management, preferably within the BPO or customer service industry.
* Proven track record of implementing AI/automation in quality processes.
* Leadership experience in cross-functional teams and quality programs across multiple clients.
* Strong background in performance coaching, training, and stakeholder engagement.
Why This Opportunity?
* Fully remote work based in Portugal with competitive salary and flexible benefits.
* Equipment provided, home office allowance, online gym, and wellbeing studio.
* The opportunity for professional growth, autonomy, and responsibility.
* Fun company events and team outings fostering an inclusive culture promoting dignity and respect for all employees.