Lisboa, Portugal, PT
Job Description:
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Spanish Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
* Respond efficiently and effectively to all customers’ enquiries within given timescales
* Develop and maintain a full technical knowledge of the client’s products and services
* Deal with all correspondence as requested/required
* Accurately log all calls and in line with procedures
* Responsibly maintain and update all job-related administrative forms
* Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
* Proficient level of Spanish (C1)
* Intermediate level of English (B1)
* Previous experience in Customer Service preferred
* Impeccable communication skills
* A calm, cool and level-headed attitude in every situation
* Excellent self-organizing skills
* A proactive approach and willingness to work on own initiative
* Ability to work under pressure, in order to achieve deadlines and KPI’s
* Ability to adapt to a continuously changing environment and procedures
* Knowledge of Microsoft Office Pack (Word, Excel)
* Must hold EU citizenship or valid work permit
* Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits.
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peek of the job in action
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