Overview Descrição da FunçãoDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business. We are looking for a Calypso Technical/ Functional Support Analyst (L1/L2) to work in this project in Lisboa (Hybrid).ResponsibilitiesProvide L1/L2 support, manage and monitor incidents, and collaborate with L3 teams as needed.Support backlog management for maintenance, demonstrating organization and efficient task handling.Involve in testing and validation of application enhancements to ensure correct implementation of updates.Contribute to Continuous Improvement (CI/CD) initiatives in development and delivery practices.Adapt quickly to a dynamic environment and work with multiple stakeholders.Demonstrate rigorous project management skills, overseeing multiple projects while meeting deadlines and maintaining quality.Work independently while maintaining regular communication; proficient in written and oral English.QualificationsBetween 6 and 9 years of experience in a similar role.Knowledge of Processing: expertise in payment processing, announcements, and collateral, essential for smooth operations in the post-swap context.Familiarity with Calypso Software: strong understanding of the Calypso system, given its central role in support operations.SQL Skills on Oracle: proficient in SQL for manipulating and querying data as needed.L1/L2 Support Experience: ability to manage and monitor incidents, while collaborating with L3 teams.BenefitsHealth insurance.A personalized training plan, with a budget to spend on training and technical books you find necessary.Constant feedback to support professional growth.Remote onboarding process.Team events every semester.Culture of proximity and transparency. Your ideas and needs are heard and valued by us!#J-18808-Ljbffr