FR: Télétravail - Entièrement à distance : Service client francophone - Petit électroménager
PT: HOME OFFICE - TOTALMENTE REMOTO: Atendimento ao Cliente Francófono/Francês - Pequenos Eletrodomésticos
Location: Home Office all over Portugal (mainland)
* Possible start: 25.09
* We offer efficient and fast remote recruitment process
* It is great possibility to get good money throughout the year in Portugal
* Working schedule time frames: Monday - Saturday: 08:00-18:00 (8h/day, 40h/week, 5 days/week) with Sundays off
* We do NOT require previous experience, we will teach you everything
* REMOTE WORK - You will receive the necessary technical equipment (headset and computer) free of charge via courier to perform your duties from home
Company:
Support for small household Appliances brand group
This project involves providing customer service for a leading global brand specializing in small household appliances. Operating in over 150 countries, the company offers innovative kitchen, home care, and personal care products, including coffee machines, blenders, vacuum cleaners, and more.
As a Customer Advisor, you will assist customers with product inquiries, troubleshooting, and support services, ensuring a high-quality customer experience. The role is ideal for individuals who enjoy working in a fast-paced, international environment with a strong focus on innovation and customer.
As a Customer Support you will:
* After sales support of all customers' requests in French by email or phone
* Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns: "My toothbrush stopped working", "My TV arrived today after the repair, however it's still not working"
* Be knowledgeable about given offer and providing the product information (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering"
* Answers delivery questions like: "I was expecting my product yesterday, but I have no news yet on the status of my issue"
What do we expect:
* Fluency in French (C2 - native)
* Communicative English level (min. B2)
* You live in Portugal (mainland) or you want to relocate there (with company support)
* Ability to communicate clearly and effectively
* You are looking for adventure in fast growing, international company
* We do NOT require previous experience, we will teach you everything
Competitive salary and remuneration system (incl. meal allowance):
* 900€ gross x14 months (it's 1050€ x12 months) -base salary
* up to 75€ gross / month - project bonus
* up to 100€ gross performance bonus/month,
* 20€ -Transport allowance
* meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
What we offer:
* Possible start: 25.09
* WORK FROM HOME possibility - across Portuguese mainland
* Working time frames: Monday – Saturday 08:00 – 18:00 (40h per week, 5 days/week, 8h/day) with Sundays off
* Full time fixed term 1-year employment contract with extension possibility (according to the Portuguese law)
* Training is provided at the beginning of the work
* All necessary work equipment will be sent to you via courier
* Complete online hiring process regulated
* A Bring a Friend Program with attractive incentives
* Private Health Insurance from day 1
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Types: Full-time, Contract
Contract length: 12 months
Pay: From 1,145.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* Your current location:
* When is the closest possible date to start for you?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
* Is your English language at good, communicative B2 level? Please confirm here:
* This offer is related to our client Concentrix (formerly Webhelp) Lisbon. Are you okay with continuing with your application?
* Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
* Are you ready to work remotely in Portugal (mainland)?
* Is French your first language? Please confirm here:
Education:
* High school or equivalent (Required)
Language:
* English B2 (Required)
* French (min. C2) (Required)