Come and work with us.
Do you want to work with a company that believes in building brighter futures?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Porto?
So we have the perfect opportunity for you!
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
* Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
* Customer relationship management and digitized processing of customer contacts, focused on health insurance.
* Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
* Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
* Complete daily tasks as allocated in an efficient and timely manner
* Maintain accuracy and security of customer information on the database
* Identify and escalate issues appropriately
* Compose thoughtful and accurate messages or customize prepared responses to customer emails
* Research information and solve problems using available resources
* Monitor and control numerous concurrent tasks in tandem
* Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
* Native or proficient level of German (C2) (mandatory)
* Advanced level of English (at least C1) both verbal and written (mandatory)
* Previous experience in customer services and/or banking/insurance is an asset.
* Computer literate
* Pedagogy, active listening, personalized follow-up of insured files
* Ability to read, understand and explain guarantees
* Ability to calculate and/or explain reimbursement calculations
* Customer-oriented, willingness to provide personalized care
* Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
* Method, rigor, patience, organization, autonomy, involvement
* Ability to keep calm and clear-headed in critical situations
* Ability to demonstrate confidence when imparting information or dealing with troubled callers
* People-oriented, value-added interpersonal skills
* Strong analytical and empathic skills
* Logic and mathematical calculations (arithmetic/percentage)
* Experience with policy work, or help resource project management
* Life experience to apply to managing situations
* Early adopter of technology
* Ability to put callers at ease
* Makes the customers feel confident that their needs are being met
* Dependable, reliable and able to perform duties with minimum supervision
* Ability to interact positively with peers and supervisors
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Porto, Portugal (work on site)
Benefits.
* Signing bonus
* Relocation package
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!