Senior Operations Director
We are seeking a highly skilled Senior Operations Director to lead our daily operations and drive business growth.
Job Description:
This role will involve overseeing key operational functions, including scaling logistics, improving customer experience, and driving cross-departmental projects. You will play a hands-on role in leading these initiatives, ensuring the smooth running of our daily operations and supporting the company's long-term growth.
Key Responsibilities:
* Enhance and optimise customer experience processes
* Optimise and scale logistics operations
* Lead cross-departmental projects to shape a sustainable product lifecycle and drive certifications
* Deliver strategic support to fellow C-level executives
About You:
* Fluent in English and Portuguese, both written and spoken
* A strategic thinker with a hands-on approach
* Experienced in logistics, customer experience, and operations management
* Able to thrive in dynamic environments and excel at problem-solving under pressure
* Natural collaborator, skilled at working closely with senior leadership and cross-functional teams
What We Offer:
* Permanent contract with opportunities to grow and learn
* €1,000 MIKUTA gift card per year
* 25% Friends & Family discount
* Regular team events & company offsites
* Company benefits via Coverflex
About Us:
We believe in delivering an amazing customer experience throughout the entire journey. Our team is spread across Europe, with a Studio Office in Berlin and a production Office in northern Portugal. We currently work with Spring, Summer, Fall & Winter Collection cycles and aim to grow to a product portfolio of over 400 products.