Volkswagen Group Service's is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.We are focused on our clients' activities and take responsibility for carrying them out on their behalf.We are currently looking to grow our team with aContact Center Agent (Roadside Assistance - German Speaker)for ourfully remoteproject.What will your responsibilities be?Providing roadside assistance in a safe, professional and timely mannerAcknowledging and resolving customer complaintsProcessing inquiries received via phoneIdentifying customer needs and helping customers using specific featuresAnalyzing and reporting product malfunctionsAssisting in training new employees when requested by managementUpdating our internal databases with information about technical issues and useful discussions with customersInforming customers about new features and functionalitiesFollowing up with customers to ensure their technical issues are resolvedWhat skills are we looking for?High School level (mandatory)At least 1-3 years' experience as a Customer Care Specialist or similar CSR role (preferable)German native speaker or C1 Level (mandatory)Fluency in English (mandatory)Availability to work in shifts regime (mandatory)Familiarity with automotive industry (is a plus)Experience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsWhat we can offer:Competitive Salary and BenefitsOpportunity for rapid growth in the companyTraining according with your path career#J-18808-Ljbffr