We are enhancing our organization with a highly skilled Technical Support Specialist to drive success in a long-term project focused on technical onboarding, configuration, and advanced troubleshooting for an international client.
The key responsibilities include:
* Troubleshooting complex issues across distributed environments using Java, logs, and system analysis.
* Configuring the product through property files and client-specific integrations.
* Supporting deployments, environment management, and production operations.
* Collaborating with Customer Success and Engineering teams to maintain stability and high performance.
Required skills and qualifications include:
* Proven experience with Java (minimum 2 years; hands-on debugging required).
* Strong troubleshooting skills in distributed or high-performance systems.
* Solid understanding of JVM memory, threading, and performance.
The ideal candidate will have:
* Excellent communication skills in English (spoken and written).
* Experience in client-facing technical roles (Customer Success Engineering, Technical Consulting, Professional Services, etc.).
* A strong understanding of RabbitMQ, Zookeeper, Cassandra, Docker, or Ansible.
The benefits of this role include:
* A long-term, stable position supporting a major international project.
* Close follow-up and support from our team.
* A technically challenging environment working on mission-critical, high-performance systems.