Senior Dynamics 365 Customer Insights (Journeys) ConsultantYour RoleAs a Senior Dynamics 365 Customer Insights – Journeys Consultant, you will be a key expert in customer engagement, real‐time marketing, and journey orchestration. You will help enterprise clients turn customer data into meaningful, personalized, and compliant omnichannel experiences.You will work in international, agile delivery teams, collaborating closely with business stakeholders, product owners, architects, and development teams — owning solutions end‐to‐end, from discovery to delivery and optimization.What You'll Be Doing- Act as the Subject Matter Expert for Dynamics 365 Customer Insights – Journeys (Real-Time Marketing) - Analyze complex customer, marketing, and business requirements in multi‐country environments - Translate business needs into scalable, high‐performing customer journeys - Design, configure, and optimize: - Real-time customer journeys - Event‐based and trigger‐driven interactions - Advanced segmentation and audience management - Outbound channels such as Email, SMS, Push Notifications, and more - Design and implement consent, preference, and subscription management, ensuring full GDPR and local regulatory compliance - Define functional and technical solutions aligned with: - Dynamics 365 Sales & Customer Service - External marketing, data, and engagement platforms - Design and support integrations between Customer Insights – Journeys and: - Websites and digital touchpoints - Data platforms and enterprise systems - External tooling - Ensure data quality, performance, scalability, and reusability of journey components - Work in an agile delivery model, taking ownership of end‐to‐end outcomes - Coordinate across multiple projects and international stakeholders - Provide functional leadership and mentoring to consultants and developers - Create clear documentation and support adoption, knowledge transfer, and enablement - Proactively advise on best practices, improvements, and roadmap decisions within the Customer Insights ecosystem.What We're Looking For- 7+ years of experience as a Microsoft Dynamics 365 Consultant and/or Developer - Strong hands‐on expertise with Dynamics 365 Customer Insights – Journeys - Proven experience delivering complex, real‐time customer journeys in enterprise environments - Solid understanding of CRM data models and customer lifecycle management - Experience working closely with IT teams (architecture, security, integrations, operations) - Hands‐on experience with the Microsoft Power Platform: - Power Apps - Power Automate - Power BI - Strong analytical skills with excellent communication and stakeholder management - Proactive, advisory mindset with the ability to work independently - Fluent English (spoken and written) - Relevant Microsoft certifications: - Dynamics 365 Customer Insights - Power Platform - Dynamics 365 Functional Consultant - Experience in scaled agile environments (e.g., SAFe) - Comfortable working in complex, global, and multi‐stakeholder landscapes