Job Title:
Delivery Manager
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Responsibilities:
* Liaise between customer and technical support teams to ensure seamless service delivery.
* Manage and improve service delivery processes to drive operational excellence.
* Conduct regular customer reviews and performance reports to identify areas for improvement.
* Coordinate technical escalations and service issues to minimize downtime.
* Lead customer-facing projects and support initiatives to drive business growth.
Qualifications:
* 5+ years of experience in customer support, service delivery, and project management.
* Strong communication, analytical, and project management skills to effectively manage remote and matrixed environments.
* Fluency in Portuguese, English, and French is mandatory.
* Familiarity with Cisco technologies and ITIL is an asset.
About the Role:
This role requires a skilled professional to serve as the single point of contact for clients, managing service delivery, coordinating technical support, and driving operational improvements.