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Dutch Customer Advisor for a Video Game Brand - Lisbon, Portugal
Client: Foundever
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: e57a8aa86fe0
Job Views: 4
Posted: 30.05.2025
Expiry Date: 14.07.2025
Job Description:
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!
Your future project: join our Dutch Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist, your daily responsibilities will include:
* Respond efficiently and effectively to all customers’ enquiries within given timescales
* Develop and maintain a full technical knowledge of the client’s products and services
* Deal with all correspondence as requested/required
* Accurately log all calls and in line with procedures
* Responsibly maintain and update all job-related administrative forms
* Recognize when a problem/query should be transferred to another department or a more senior staff member
To succeed in this role, you will need:
* Proficient level of Dutch (C1)
* Intermediate level of English (B1)
* Previous experience in Customer Service preferred
* Impeccable communication skills
* A calm, cool, and level-headed attitude in every situation
* Excellent self-organizing skills
* A proactive approach and willingness to work on your own initiative
* Ability to work under pressure to achieve deadlines and KPIs
* Ability to adapt to a continuously changing environment and procedures
* Knowledge of Microsoft Office Pack (Word, Excel)
* Must hold EU citizenship or valid work permit
* Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits:
* Relocation package
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months)
* Growth opportunities through development programs
* Fun and engaging initiatives, including wellness programs
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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