Job Overview
The Senior Systems Support Professional is a key role in delivering high-quality resolutions for customers and their employees/members.
* Demonstrate confident and appropriate communication skills both verbally and electronically.
* Judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service.
Key Responsibilities
The Senior Systems Support Professional will have a primary focus on troubleshooting, configuring, and managing network devices that are already in production.
* Work within a team environment on assigned tickets as it relates to networking issues.
* Provide escalation support to the operations team in support of daily operations.
* Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
Required Skills and Qualifications
The ideal candidate will possess the following qualifications:
* Post-Secondary degree or diploma.
* 5+ years of working in a support services environment, directly supporting customers with technology/systems department experience.
* Demonstrated strong working knowledge of networking technologies and business applications.
* Demonstrated working knowledge of modern firewall technologies.
* Familiarity with Barracuda Firewalls and Control Center.
Benefits
This role offers several benefits, including:
* A competitive salary and comprehensive benefits package.
* A dynamic and supportive work environment.