Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.We are focused on our clients' activities and take responsibility for carrying them out on their behalf.We are currently looking to grow our team with aIT TechnicianforPalmela :What will your responsibilities be?Act as the first point of contact for IT support requests, providing excellent customer serviceReceive and log support requests, ensuring all necessary information is capturedMaintain detailed records of support requests, resolutions, and system changesProvide remote and on-site technical assistance to end-usersInstall, configure, and maintain hardware and software systemsProvide basic troubleshooting and problem-solving assistance for hardware and software issuesAssist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights)Managing and maintaining hardware and software inventoryFollow established processes for incident management and service request fulfillmentMaintain clear and accurate records of support interactions and resolutionsCommunicate with end-users to keep them informed about the status of their requestsCollaborate with IT team members to improve knowledge sharing and support processesOther relevant task: Provide ongoing support to the IT Helpdesk Specialist, assisting in various tasksWhat skills are we looking for?High School Diploma (Degree or Certification in Information Technology preferred)Minimum of 1 year of relevant professional experience (mandatory)Proven experience in End-User SupportWorking knowledge ofActive Directory ,Remote Desktop, and computer hardware troubleshootingFamiliarity withMicrosoft Office 365applicationsBasic understanding of networking and IT infrastructure conceptsWhat we can offer:Competitive Salary and BenefitsOpportunity for rapid growth in the companyTraining according with your path career#J-18808-Ljbffr