Come and work with us.
Do you want to contribute to healthcare and well-being around the world?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?
So we have the perfect opportunity for you
Your future project: join our Italian Customer Support team.
Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.
As a customer service specialist in this project, your daily responsibilities will include:
1. Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
2. Offer specialized customer support through written and phone communication
3. Provide information regarding purchasing procedures, orders' tracking, and deliveries
4. Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
5. Meet and exceed our customer service quality goals, compliance regulations and productivity targets
6. Create amazing customer experience that people value and we are proud of
7. Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
8. Native or proficient level of Italian (C2)
9. Intermediate level of English (at least B2) both verbal and written
10. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
11. Analytical and problem solving skills with strong attention to detail
12. Desire to learn and advance, be a curious investigator and problem solver
13. High-speed internet access and appropriate conditions for remote work
14. Must hold EU citizenship or valid work permit for Portugal
15. Be a local candidate or willing to relocate to sunny Portugal
Benefits.
16. Signing bonus
17. Relocation package
18. Competitive wages
19. Paid professional training
20. Employee discounts
21. Private healthcare & dental insurance (after six months of employment)
22. Growth opportunities through various development programs
23. Fun and engaging company-wide initiatives, including our EverBetter wellness program
24. Job stability
25. Life-long skills and experience
26. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.