We are looking for a Guest Services Host at Wilde to work across our public areas, lobby, reception and R&B spaces. Benefits Flexible working patterns Bonus scheme that rewards high performers based on our core values and tied to individual property goals Discounted rates for overnight stays for you, and your family and friends Refer and earn scheme – earn up to £/€550 Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) Requirements Prior experience in a similar role is helpful but full training will be provided! Responsibilities Endless opportunities in one space: welcoming guests or crafting cocktails while maintaining a fun, fresh, fast-paced environment and delivering excellent service. Be the ultimate brand ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. Make a lasting impact: confidence is key. Master communication and teamwork to create memorable experiences for every guest. Stay driven, stay motivated: strive for excellence, set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success. Exemplify excellence at all times: greet guests warmly and with a smile, ensuring they feel welcome and at home. Understand your guests: commit to learning preferences and needs to provide personalised, thoughtful service. Push the boundaries of excellence: constantly seek opportunities to innovate and improve. Your drive to make things better propels us toward greater success. Lead with kindness and respect: foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued. Engage with the community: actively participate in local charity events and initiatives, building strong relationships and contributing to our mission. As part of the Operations team, demonstrate a commitment to operating in accordance with environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key. #J-*****-Ljbffr