Join Our Team! We are hiring a Manager CPG Engagement for FMCG Brands at Portugal’s #1 Grocery Retailer!
Are you ready to lead the evolution of customer loyalty data in the retail industry? SymphonyAI is a global powerhouse in retail analytics solutions, seeking an exceptional Manager for CPG Insights & Engagement to join our team. Supporting our leading retail client in Portugal, this role offers a unique opportunity to work with leading Fast-Moving Consumer Goods (FMCG) brands and shape the future of shopper analytics.
As the Manager CPG Engagement, you will play a pivotal role in ensuring excellence in client support and relationship-building, including sales cycles. Your focus will be supporting CPG manufacturers and Category Managers at Pingo Doce. Your responsibilities will include maintaining existing client relationships, delivering on client account objectives such as contract renewal and upsell management, and coaching clients to maximize the value of SymphonyAI's products and services.
Job Description
What Will You Be Doing?
* Manage and develop relationships with a portfolio of CPG clients and related category teams at the retailer, fostering collaboration and the utilization of shopper data and analytical tools.
* Lead day-to-day client interactions, ensuring the successful delivery of services, including software training and customer support.
* Drive the effective utilization of web-based tools, customized reports, and analytic support services.
* Assist CPGs in aligning their brand strategies with the retailer's customer and business goals.
* Coach CPG teams on leveraging solutions to address critical business questions.
* Support ongoing collaboration between CPGs and the retailer on current and emerging issues.
* Build strong, enduring relationships with client colleagues at all organizational levels and across functions.
* Identify opportunities to improve and optimize business processes, engaging leaders in these initiatives.
* Articulate product and program features, benefits, and value propositions clearly to various levels within customer organizations to drive contract renewal and upsell.
* Provide accurate sales forecasts and regular progress reports to sales leadership, highlighting key wins, account status, upcoming renewals, and growth opportunities.
What Will You Bring?
* Knowledge of category management within retail or FMCG environments.
* Effective communication skills for complex topics to diverse audiences.
* Experience in training and supporting clients in software solutions.
* Proven ability to build professional client relationships.
* Ability to work efficiently towards deadlines.
* Strong consultative, communication, and project management skills.
* Proficiency in MS Office, especially Word, Excel, and PowerPoint.
* Team-oriented mindset and commitment to excellent customer service.
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About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across critical and resilient industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI has served over 1500 enterprise customers worldwide and employs over 3,000 professionals across more than 30 countries.
Visit here for more information about our hiring process, culture, and values.
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