We're looking for an experiencedCRM Service Project Managerto lead service-related CRM transformation projects in an enterprise environment.Work setup:Hybrid – Porto (2 days/week on-site)Responsibilities:Lead CRM service projects end-to-end: analysis, implementation, deployment, and hypercareCoordinate global cross-functional teams and ensure scope, timeline, and quality are metAssess Microsoft Dynamics service processes and define target processes in Salesforce Service CloudTranslate business needs into user stories, functional specs, and acceptance criteria for agile deliveryRun agile ceremonies (Scrum/SAFe/Kanban) and manage backlog/sprints/work items in Azure Dev OpsFacilitate workshops with business and technical stakeholders to gather requirements and drive decisionsTrack and communicate project progress, risks, issues, dependencies, and key decisions to managementDefine test scenarios, coordinate UAT, manage defects, and ensure go-live readinessMust-have requirements:5+ years' experience in CRM service projects (Project Management and/or Business Analysis)Knowledge of CRM Service processes (case management, SLAs, knowledge, ticketing)Experience with Salesforce Service Cloud (service process design and core configuration concepts)Agile delivery experience (Scrum, SAFe and/or Kanban) with backlog management in Azure Dev OpsSolid experience supporting testing phases (test cases, UAT coordination, defect handling)Strong facilitation, stakeholder management, and cross-team coordination skills (distributed teams)Fluent English (spoken and written)