Group Reservations Agents (m/f) - Lisboa
Descrição: Are you looking for a new professional challenge and interested in working in a multicultural contact center environment?
Vertente Humana, a human resources company, is recruiting Group Reservations Agents (m/f) for a prestigious client company.
Working schedule: rotating shifts from 7 a.m. to 7 p.m.
Monday to Friday.
Location: Avenida da Liberdade (Lisbon).
Responsibilities
Respond in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone.
Maintain a positive selling approach to maximize yield (lead by example when attending to guest requests).
Create and maintain accurate reservation records, promptly process cancellations and modifications.
Resolve conflicts, make decisions and negotiate.
Understand the implications of new information for current and future problem-solving and decision-making.
Use Company Systems to enter data or process information.
Requirements
Fluent in English and Portuguese.
Must meet the conditions to work in Portugal (valid residence permit, NIF, NISS, etc.).
Experience in Hotel Management, Tourism or similar (preferential factor).
Experience in customer service.
Excellent communication skills.
Proactive and responsible.
Good computer skills.
Conditions
Initial training.
Work contract.
Attractive salary.
Multicultural environment.
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