Job Overview
We are seeking a Medical Information Specialist to join our team. The successful candidate will be responsible for providing medical information and support to healthcare professionals and patients.
Key Responsibilities:
* Provide phone support to healthcare professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
* Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
* Establish and maintain effective team communications, providing regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
* Build a positive, collaborative team environment with other Lifecycle safety team members.
* Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.
Requirements:
* Bachelor's Degree in a Life Science or Healthcare is required.
* Excellent written and verbal skills in English and Portuguese and French language (min. C1 level).
* Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
* Excellent attention to detail and accuracy maintaining consistently high-quality standards.
* Excellent organizational skills and time management skills.
* Ability to establish and maintain effective working relationships with coworkers, managers and clients.
* Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
Benefits:
* Joining the largest safety department in the world and working within an industry-leading, best-practice environment.
* Ongoing training and development from our in-house safety experts to plan and progress your career.
About Us:
We believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
We are a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.