Job Description:• Strong knowledge of SAP AMS processes and service delivery frameworks.• Expertise in SAP modules such as S/4HANA and Solution Manager• Familiarity with ITIL, Agile, and DevOps methodologies• Experience in cloud-based SAP solutions • Excellent communication skills (verbal & written).• Strong problem-solving abilities and decision-making skills.• Leadership & team management experience.• Customer-centric approach with a focus on service excellence.