Junior Service & Project Delivery Manager Conclusion Lifecycle is the Managed Services brand of Conclusion Iberia, focused on delivering long‐term, scalable IT services across the full lifecycle, from build to run. It brings together the Managed Services operation that was previously part of Neotalent Conclusion, with a clearer focus on lifecycle ownership, operational excellence and long‐term partnerships. Conclusion Lifecycle also acts as the incubator for new lifecycle‐based service offerings within Conclusion Iberia.Role Overview:The Junior Service & Project Delivery Manager is responsible for ensuring the effective delivery of IT services to clients and business stakeholders, maintaining high levels of performance, reliability, and customer satisfaction. This role acts as the primary interface between technical teams and the business, ensuring services are delivered according to agreed standards and continuously improved.Key ResponsibilitiesManage end-to-end delivery of IT services in line with agreed SLAs;Lead and coordinate cross-functional technical teams;Oversee change management processes;Ensure timely resolution of major problems and minimize business impact;Identify risks and implement mitigation strategies;Drive service improvement initiatives and operational efficiency.What you are like:Bachelor's degree in Computer Science, Information Technology, or related field;Proven experience in IT sector or support management (nice to have);Experience managing SLAs, KPIs, and service reporting (nice to have);Knowledge of IT Service Management (ITSM) principles and ITIL (nice to have);Solid understanding of infrastructure, applications, and IT operations;Excellent management and communication skills;Leadership and team coordination capabilities (nice to have);Analytical mindset with a focus on performance metrics and improvement;Ability to manage multiple priorities in a fast‐paced environment;Strong problem‐solving and decision‐making skills.Work on challenging projects for big clientsLearn more about emerging technologiesPossibility of working remotelyDesign your career planAccess to continuous training and certificationsEvolve through our internal mobility program... and much more!Delivery Manager (Leasing & Factoring services) KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.About ResponsibilitiesWithin ourLeasing & Factoring unit in Portugal, which brings together more than100 professionals, the Delivery Manager will directly lead up to30 team members, supported by team and technical leads. This unit operates as anextension of the IT department of our Crédit Agricole partner. In this context, the IT Delivery Manager acts as theSingle Point of Contact (SPOC)ensuring that application development and delivery activities meet their needs and expectations.Your main responsibilities will be:Operational ManagementOverseecapacity planningand resource allocationManageactivity schedulingand delivery timelinesEnsurequality of serviceacross application development activitiesBusiness DevelopmentAlign application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner.Propose and implementnew solutionsto reinforce KLx's positioning and valueApplication Development & DeliverySupport development teams inprojects and daily application deliveryFacilitate collaboration betweenCrédit Agricole business stakeholders and technical teamsIdentify, assess, and mitigaterisks and issuesin design, coding, testing, and deploymentPromotebest practices in the software development lifecycle (SDLC)to ensure quality and reliabilitySourcing & Provider ManagementManage Crédit Agricole's requests and recruitment in collaboration with stakeholdersOverseeonboarding, equipment provisioning, and skill matrix managementfor internal and external resourcesEnsure team care and professional developmentCoordinate with providers and manageramp‐up planswith KLx's Sourcing and HR teamsHR ManagementSupervise internal staff in collaboration with operational managersLead recruitment processes and training initiativesManage thetraining and team care calendarwith HRContract & Governance ManagementDefine, produce, and validateKPIsPrepare and leadgovernance committeeswith Crédit Agricole stakeholdersOverseetimesheet managementfor internal and external resourcesClient OnboardingDrivetransition and knowledge transfer planswith the Transition team in KLx to support Crédit Agricole Group.Contribute to KLx's growth throughoutstrategic roadmap, new services, and offersSupport thecommunication planand knowledge sharing across our K-Tech communities, events, etc.About YouDegree in Computer Science, Information Systems, or a related field7+ years managing application development teams or large‐scale software delivery projectsBackground in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus.Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and CI/CD pipelinesFamiliarity with modern application architectures (microservices, APIs, cloud‐native applications)Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms)Excellent communication and stakeholder managementStrong leadership, coaching, and mentoring abilitiesAdaptability and problem‐solving mindset in multicultural environmentsEnglish and French advanced.What We OfferCompetitive Salary + Bonus + Flex Benefits + Health Insurance;Hybrid working model, allowing you to combine onsite and offsite work;Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;Parking upon request (option to charge electrical cars);Free coffee, hot chocolate and fruits;Training (Hard and Soft Skills);International environment with more than 15 nationalities;A people oriented and friendly working environment.#J-18808-Ljbffr