Job Title: Systems Support Professional Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. About the Role The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. Main Responsibilities ‣ Process service tickets and assign them to appropriate service resources, as necessary.‣ Maintain service ticket ownership throughout the life of the support incident.‣ Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.‣ React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager. o Maintain network connectivity across remote locations. - Responsible for ensuring overall smooth running in environments where ICT systems are critical.‣ Install, configure, diagnose client workstations at specific locations., Diagnose server,”network hardware’issues with escalation staff’s help, installed print devices. Perform data recovery & restoration ----------------------------------- Requirements For Success – Knowledge Skills Attitudes Personal Qualities And Behaviour-Habits-